We are offering partial refunds to 2019/20 season ticket holders who missed out on games through the curtailment of the campaign.
Four Ladbrokes Premiership home matches – two before and two after the split – were not played.
Supporters, if they wish, will now be able to claim back the outstanding value of their season ticket. This also applies to Flexi Ticket purchases.
A message from our chairman, Jim McMahon
“We have a duty to all of our supporters and season ticket holders. There will be no judgment on anyone asking for a refund. If individuals or families need this money, then they should apply and get it back.
“But we must be open about the financial impact offering refunds may have on the club.
“Should every season ticket holder claim a refund, the cost to the club will be north of £130,000.
“For that reason, we ask you please to consider leaving your money with us.
“As a fan-owned club, we are all aware of the realities that face us even in normal times. We do not have a rich benefactor. We are reliant on being well run and, ultimately, on ourselves as custodians of Motherwell FC to maintain its good health.
“We have introduced as many ways as we could think of in recent weeks to offer value for our 2020/21 season ticket. It is important to us that we do everything possible for you, the supporter, to thank you for your commitment.
“Having frozen our prices from the previous year, anyone who buys will be guaranteed the value of 19 home league matches, whether these are possible in the coming season or the one following. This will be applied as a credit to a 2021/22 season ticket, or given as match tickets for games in that campaign.
“Everyone who buys a season ticket will also get free live streaming of our home league games until Fir Park is fully open again. And we’re also giving every 2020/21 season ticket holder a free ticket to our first home UEFA Europa League match, should fans be permitted to enter.
“We have asked you only to buy a season ticket if you feel you can at this time. And we repeat that message with our refund offer.
“If you feel the incentives we have offered are good compensation, and can leave your money with the club, it will really help us plan for and cope with the difficult times ahead.”
Leaving your remaining value as a donation
Should you choose to leave your remaining value with the club, we have been made aware that we may be able to recover the VAT of any refunds not claimed, providing us with further necessary funds.
If you do not claim a refund before Wednesday 17 June, we will deem that you have given us your permission to attempt to claim the VAT back on your unclaimed amount, which may allow us to claim back around £22,000 to assist the club.
Claiming a refund
If you would like a refund, please email the following details to tickets@motherwellfc.co.uk and clearly mark in the subject line that you are requesting a refund.
The details required to verify your identity, in order for us to refund you, are as follows:
Name, customer number, address, seat details (stand, section, row and seat number).
Alternatively, please write to us with the same details and post your letter to Season Ticket Refund, Fir Park Stadium, Firpark Street, Motherwell, ML1 2QN.
We will then contact you as soon as possible after 17 June to verify your request and make payment.
The amount refunded will be 4/19ths of the total price you paid for your season ticket – or the proportional amount of Flexi Ticket games – and will be refunded to the card or bank you paid from.
Cash refunds will be administered in person where required when the ticket office is able to reopen in line with government guidelines.